1. Inquiries about purchase methods and payment
Q. What is the MOQ for TOK’s product?
A. MOQ is only set for bearings.
･Bearings: 100 pcs (special bearings such as chemical-resistant is available from 1 pc.)
･Other products: 1 pc
Q. What is the size of the packing box?
A. There are three types of packing boxes: small, medium, and large.
The dimensions are as follows.
Q. What are the payment methods? Is it possible to pay by credit card?
A. In most cases, we request payment from our customers via bank transfer.
For transactions of small amount, credit card (VISA/Mastercard) payment is also available.
Q. Where are TOK products produced?
A. Our products are produced at factories in Japan and China.
Q. Is it possible to trade using our courier account?
A. Yes, it is possible.
2. Inquiries about products and technical questions
Q. Do you have chemical-resistant products?
A. Yes, the following are our main chemical-resistant products.
Bearings: PK/PV series
Rotary damper: TD99 series
Please contact us for more details about chemical-resistant materials that we have available.
Q. Does TOK provide product samples? Is it possible to try some samples of typical products?
A. Yes, we can provide a paid sample.
We also offer a sample box containing a collection of our main products.
Q. If I request a sample, can you ship it out immediately?
A. If the product is in stock, it can be shipped on the same day at the earliest.
Q. Can TOK design products according to customers’ specifications?
Can you make a prototype for me?
A. We can design products according to your specifications and also make prototypes.
TOK have designed and produced multiple of custom products to meet our customers'
specifications. Please feel free to consult with us.
Q. How many types of files can convert CAD data?
A. It is possible to convert from approx. 100 types of files.
Q. Is it possible to get a quotation without any technical drawings that I’ve produced?
A. Yes, it is possible. If you give us the product information, we will create a drawing for you and quote it.
Thanks for reading our article all the way through. Please contact us if you have any questions.
We look
forward to assisting you!